online feedback methods

Subject: online feedback methods
From: "Stacia Marlett" <smarlett -at- digitalriver -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 10 Apr 2006 13:13:09 -0500

Hello fellow TWs,

Since I had so much great feedback from my last query (about error
messaging standards), I thought I'd quiz you kind folks again.

We're going to revamp our feedback system for our online help. Currently
we assign a URL to a button at the bottom of each help topic. Clicking
the button opens a new window with a bunch of questions and a Submit
button. Then someone else in our group puts the feedback in a
spreadsheet. We've gotten very little feedback over the course of a year
with our online help system.

Plus, we've abandoned the unique URL in most recent help topics because
we ran out of numbers (to tack onto the end of the URL) and nobody
seemed to know how to get more. This method was way too much work. We
also recognize that our feedback form was way too long.

Does anyone have any good feedback examples that they've seen or
implemented themselves? I do like Microsoft's "Was this helpful" yes or
no and then you write a little text why and hit submit.



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