Re: online feedback methods

Subject: Re: online feedback methods
From: "Sandy Harris" <sandyinchina -at- gmail -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 11 Apr 2006 07:23:26 +0800

Stacia Marlett <smarlett -at- digitalriver -dot- com> wrote:

> We're going to revamp our feedback system for our online help. Currently
> we assign a URL to a button at the bottom of each help topic. Clicking
> the button opens a new window with a bunch of questions and a Submit
> button. Then someone else in our group puts the feedback in a
> spreadsheet. We've gotten very little feedback over the course of a year
> with our online help system.

This pushes one of my buttons. I passionately hate those online forms,
especially the ones you see under "Contact us" on various corporate
web pages. Why can't you just provide an email address so I can send
feedback using my own client and have normal records of it?

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!.

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy. Watch the demo at

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit for more resources and info.


online feedback methods: From: Stacia Marlett

Previous by Author: Re: Question on responsibilities
Next by Author: Re: (no subject)
Previous by Thread: Online feedback methods?
Next by Thread: Re: online feedback methods

What this post helpful? Share it with friends and colleagues:

Sponsored Ads