Re: Customer Support Hat

Subject: Re: Customer Support Hat
From: "Hemang Antani" <hemang -dot- phenix -at- gmail -dot- com>
To: "Kimberly McClintock" <kimberlymcc -at- yahoo -dot- com>
Date: Wed, 10 May 2006 17:54:56 +0530

On 5/9/06, Kimberly McClintock <kimberlymcc -at- yahoo -dot- com> wrote:

<<Wonder how many of you have ever been responsible for taking support
as well as being responsible for docs & web content. Seems like a natural
hat to wear in a small group.>>

I did became a support guy for our product (however, only for one day). I
was asked to assist one of the potential clients learn functionalities of
our product. Support was over the phone. I enjoyed it, but it did slow down
my pace of writing.

I have around a total of 3 years of experience working in a product based
software company and based on it, I can say that a technical writer is the
only person who knows all the functionality of product from user point of
view. That way, he / she be really reliable support guy as well as internal
trainer for product functionalities.



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Customer Support Hat: From: Kimberly McClintock

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