Index/TOC Needed in HTML &/or Browser-Based Help?

Subject: Index/TOC Needed in HTML &/or Browser-Based Help?
From: "Barbara Vega" <BarbaraV -at- libertyims -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 19 May 2006 13:39:12 -0700

Hello all

I have been told that in the Microsoft Vista version to come out, the
TOC and Index have been eliminated, in favor of a much more efficient,
improved search engine. Supposedly they have found that virtually no one
uses the TOC or index any more, and this is much of their reasoning for
eliminating it. I have also heard that this is not a final final
decision but that it is likely to be passed (I got this info in a
seminar attended given by Weilenski (sp?) of WritersUA)

At any rate, I do get complaints from time to time from users, that thus
and so is wrong in the index, or that so and so should be in the index,
etc, which says to me that at least some of our users use the index.
Moreover, our training personnel and professional services (support)
personnel have requested that the TOC be reorganized based on customer

We have customers who are very computer savvy, down to customers who are
probably much more comfortable in the book and paper world and are just
making the "jump.". I would wager that it is the book and paper ones who
are more reliant on the toc and index, but they are important as well.

What are your experiences? Do you think it is worthwhile to expend
energy in developing a really tight TOC, or one at all? Ditto for the
index? Or do you feel that Microsoft's approach is better - spend more
resources on a more jazzed up search engine?.

BTW I am probably a 100% search engine person myself, but I am in the


Barbara V

"This message is for the named person's use only. It may contain confidential, proprietary
or legally privileged information. No confidentiality or privilege is waived or lost by any
mistransmission. If you receive this message in error, please immediately delete it and all
copies of it from your system, destroy any hard copies of it and notify the sender. You must
not, directly or indirectly, use, disclose, distribute, print, or copy any part of this
message if you are not the intended recipient.

If you receive this communication in error, please notify us immediately by telephone (collect)
at (714) 751-6900 and return the original message to us at the above listed address via electronic
mail. We will reimburse you for telephone expenses involved. Thank you."


Scanning of this message and addition of this footer is performed by SurfControl Email Filter
software in conjunction with McAffee virus detection software.


WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!.

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy. Watch the demo at

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit for more resources and info.


Previous by Author: Index-Heading Bookmarks Appear Before Index Bookmark
Next by Author: RE: Index/TOC Needed in HTML &/or Browser-Based Help? (Many Thanks)
Previous by Thread: Re: Is there a formal name for an inspection process
Next by Thread: Index/TOC Needed in HTML &/or Browser-Based Help?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads