Developing a Methodology

Subject: Developing a Methodology
From: "Zuercher, Darrell" <dzuerche -at- tva -dot- gov>
To: <eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com>, "John Posada" <jposada01 -at- yahoo -dot- com>
Date: Thu, 25 May 2006 13:21:52 -0400

On another thread, Eric L. Dunn wrote,

>> Six Sigma methods are designed for analysing an existing system,
>> identifying bottlenecks, and evaluating proposed changes. Not for
>> initially roping in chaos.

>> It's moderately different if there is SOME methodology to the filing
>> naming process for the documents. In that case, it is important first
>> define and analyse the existing procedures.

I am developing a life cycle methodology for the software development
team for which I am a lone writer. This methodology would also include
user and system documentation. My strategy is to perform a gap analysis
based on the ISO 90000 guidelines for the ISO 9001 standard, and have
recently been directed to also use ISO/IEC 20000. After identifying the
scope that this methodology would cover, I then plan to use CMM to gauge
the relative health of each process within the methodology. After that,
I would use Six Sigma's approach to develop metrics by which I could
direct and measure the improvement of these processes.

Is my approach flawed? Since I am not pursuing certification in any of
these standards (at this time), are there resources available (other
than the ISO standards themselves) that would assist me in establishing
the methodology? I already have management buy-in with some
authorization for purchasing some resource material.

I have been advised by a Six Sigma Green Belt to pursue the same level
of certification while I am doing this. Since I do not anticipate a
career in Six Sigma documentation, is that certification worth pursuing?

I appreciate any opinions and advice on this,

Darrell Zuercher
Technical Writer
Tennessee Valley Authority

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!.

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy. Watch the demo at

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit for more resources and info.


Previous by Author: Re: Localization question?
Previous by Thread: Open source version of some sharepoint features
Next by Thread: Re: Developing a Methodology

What this post helpful? Share it with friends and colleagues:

Sponsored Ads