RE: Tech writing saves journalism

Subject: RE: Tech writing saves journalism
From: "Jessica Weissman" <Jessica -dot- Weissman -at- hillcrestlabs -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 26 May 2006 08:02:07 -0400

Nope. But I do know of a case in which a large government system was
down for several days because documentation was incorrect in two ways:
it left out something tiny but vital and stated something else slightly

I don't know whether this fits the definition of unreasonable harm. The
system in question did not handle life or death matters, just lots of
money going to citizens.

No, I did not write the documentation in question; my team investigated
to find the root cause of the incident.

- Jessica

-----Original Message-----
techwr-l-bounces+jessica -dot- weissman=hillcrestlabs -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+jessica -dot- weissman=hillcrestlabs -dot- com -at- lists -dot- techwr] On Behalf Of Gene Kim-Eng
Sent: Thursday, May 25, 2006 4:14 PM
To: Fetzner, Bill; 'Dubin, David'; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Tech writing saves journalism

Neither is remotely likely, unless someone could demonstrate
that the user suffered unreasonable harm due to the lack of
documentation. Anybody you know been injured because
they couldn't find usable instructions for using some feature
in their cellphone or digital camera that the manufacturer
promised would save their lives or protect them from injury?

Gene Kim-Eng


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