TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
> Are you saying if you write a document has lots of defects but they
> discovered you've achieved Six Sigma? Somehow that doesn't seem right.
> John Posada wrote:
> BTW...the goal of Six Sigma, from the perspective of documentation,
> means that if a million people read a document, only 3.4 defects will
> be discovered (even if it means that 3.4 readers discovered the SAME
> defect). In other words, if 500,000 people read it, there will be a
> cumulative number of 1.7 defects noticed (3.4/2), and if 250,000 read
> it, .85 defects will be noticed.
That's technically what he said, but I don't think that's the intent.
I've not done any Six Sigma training, but I would imagine they envision
a pool of "perfect" readers: thorough, knowledgeable, detail oriented,
and dependent on the accuracy of the documentation.
I'm not sure what constitutes a "documentation defect" in Six Sigma
parlance, and I'm wondering if someone can elaborate:
Would a defect be the fact that a person misused a comma that violated
some obscure and arcane (but still valid) rule, and only 1 reader out of
250,000 was savvy enough to think "Gee, that might be wrong, but I'm not
completely sure about it"?
Or would a defect be leaving out a step in a process that is so rarely
used that only 1 in 250,000 readers would actually go through it and
would figure out there was an error, but would still be able to find a
work-around based on the other information you provided in the document?
Or would both the above be considered a defect?
CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, confidential or otherwise protected from disclosure. If you are not the intended recipient of this e-mail, please notify the sender immediately by return e-mail, purge it and do not disseminate or copy it.
WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!. http://www.webworks.com/techwr-l