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Subject:Re: cluetrain From:Sean Wheller <sean -at- inwords -dot- co -dot- za> To:Stuart Burnfield <sburnf -at- au1 -dot- ibm -dot- com> Date:Mon, 12 Jun 2006 10:39:00 +0200
On Monday 12 June 2006 10:08, Stuart Burnfield wrote:
> Sean said:
> > I wonder many writers out there work in companies that embrace
> > the thinking outlined in "the cluetrain manifesto"?
> > [http://www.cluetrain.org/]
> Does your company? How does it affect how you work with other people inside
> your company? What do you differently as a technical writer?
With our open source customers, yes. I think they understand it better or just
feel there is no benefit to smudging and covering the c--p. Customers will
discover this anyway and declaring the truth enables them to say, "But we
told you so?" The policy is more one of, if there's a problem lets
acknowledge it and advertise it so that perhaps somebody may be made aware
and get the itch to fix it.
From a writing perspective the change I see that life is more direct. If
theres a bug, we call it such, not a feature.
With open source it's a case of, like it or improve it. If you are not willing
to do either, then we will consider fixing it, but don't hold your breath.
Ask me about the Monkey.
sean -at- inwords -dot- co -dot- za
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