RE: evaluating doc departments

Subject: RE: evaluating doc departments
From: Juliet Adlington <Juliet -dot- Adlington -at- reuters -dot- com>
To: Gene Kim-Eng <techwr -at- genek -dot- com>, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 23 Jun 2006 14:51:06 +0100


I moved to a new division about 18 months ago. I had a lot of ideas for
improvements when I started, but nothing has changed. I'm thinking that
by showing how much time and money we're wasting I might have more
impact. I also thought that an industry-standard approach would back up
my opinions.

Since lots of people must need to evaluate documentation and
documentation departments I thought a publication might exist.


Juliet Adlington
Lead Technical Writer

Reuters Messaging: juliet -dot- adlington -dot- reuters -dot- com -at- reuters -dot- net
(t) +44 20 7542 9071

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-----Original Message-----
From: Gene Kim-Eng [mailto:techwr -at- genek -dot- com]
Sent: 22 June 2006 19:40
To: Juliet Adlington; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: evaluating doc departments

Could you provide some context, please? Are you evaluating this group

1) I've been offered the management position and
need to determine what I'd be getting myself in for
before I say yes.

2) I've taken the management position (either by choice
or by chance) and need to determine what to do next

3) I have a new manager and am trying to influence
how he/she views our department

BTW, if you do find an actual book on how to do the above, please share.

Gene Kim-Eng

----- Original Message -----
From: "Juliet Adlington" <Juliet -dot- Adlington -at- reuters -dot- com>

I was wondering if anyone knows of a site or a book that takes you
through everything that you should assess if you're reviewing a
documentation department.

To find out more about Reuters visit

Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of Reuters Ltd.


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