evaluating doc departments

Subject: evaluating doc departments
From: Juliet Adlington <Juliet -dot- Adlington -at- reuters -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 22 Jun 2006 16:42:23 +0100


I was wondering if anyone knows of a site or a book that takes you
through everything that you should assess if you're reviewing a
documentation department.

I have a list of issues already, in two separate groups.

- Productivity of the department:

* training (of new writers on writing techniques and experienced
writers on software)
* what else people spend time on that takes them away from
* style guidelines
* consistency
* reusing/duplication of work
* peer reviews and SME reviews
* planning
* tools

- Usability of the documentation: I haven't broken this down yet.

I would like to try and quantify some of this. I have ideas for
quantifying some of the aspects of the productivity, but not for all of

Any contributions welcome.



Juliet Adlington
Lead Technical Writer

Reuters Messaging: juliet -dot- adlington -dot- reuters -dot- com -at- reuters -dot- net
(t) +44 20 7542 9071

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