Re: Wikipedia quality

Subject: Re: Wikipedia quality
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 13 Jul 2006 11:06:42 -0700

The primary issues with wikis in a technical writing/business/product
information situation is, who are the reviewers and what steps are
being taken to verify and clear information before it is posted? It's one thing for a company to provide an open forum for its users to exchange experiences, information, tips, etc., with a few designated company "hall monitors" taking issues through internal processes and then replying, another to allow all your developers free reign to post
away. Most of us can probably recall at least one anecdotal incident in which some person or another in a company replying to an email or phone call from a customer transmitted some bit of information or another that was either untested for its consequences (a fix for one problem not checked for effects in other areas) or was sensitive IP that the company considered "company confidential." It's an issue that usually isn't on the radar when one is looking for the current GDP of Lichtenstein or the name of the guy Paris Hilton was dating in 1998.
Gene Kim-Eng

----- Original Message ----- From: "John Cornellier" <jcornellier -at- abingdon -dot- oilfield -dot- slb -dot- com>

The vast majority of Wikipedia contributors do a proper job. Yes, there are rogue individuals but there are enough "watchers" and "editors" - in virtually every time zone - to counter their damage.

In one study, IBM measured the correction of vandalism on Wikipedia; the median time was 5 minutes.


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(no subject): From: nosnivel -at- netvision -dot- net -dot- il
Wikipedia quality: From: John Cornellier

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