TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
The two points (among others) that caught my eye were:
"Before, residents threw the water report away and never read it, but
now they not only read it, they look forward to receiving it... and
they keep it all year!"
"No one ever commented about the old report, good or bad, but today
we get unbelievable amounts of unsolicited feedback from citizens,
businesses, and peer cities."
Don't we want that?
Senior Technical Writer
"I think the problem, to be quite honest with you, is that you've never actually known what the question is."
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