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Subject:RE: 5 Users in a Room From:"Walden Miller" <wmiller -at- vidiom -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Sun, 12 Nov 2006 23:45:31 -0700
If you were at a meeting with five of your users, and you were given an
opportunity to ask one question to solicit feedback from them about product
documentation, what one open-ended question would you ask?
I was thinking back to my early days as a writer and remembered that when I
worked at Microware, I had this exact chance, although it was more like
20-30 users annually. And power users at that. We held an annual users
conference and set up these ask the expert round tables. I ran the docs
round table and I didn't have to ask anything. If you get 5 users in a room
with the author of some manual of a product they use, they will pepper you
with questions... You don't need to come up with any :)