RE: Measuring TW Performance

Subject: RE: Measuring TW Performance
From: CGiordano -at- EvergreenInvestments -dot- com
To: "Brasel, Russell" <russell -dot- brasel -at- hccredit -dot- com>
Date: Wed, 13 Dec 2006 13:50:06 -0500

in the meantime, you should start recording how long it takes to complete
certain kinds of documents now to give yourself a realistic baseline for the
future. I don't hold with "pages per day" or "words per hour" but as Dori's
excellent examples show it is quite possible to do some bean
counter-friendly quantification of what we do and how well we do it.
When I worked exclusively in IT Operations, I had a whole set of category,
type and item help requests in the help desk system. After a year I had a
baseline average of how long it took my team to turn around certain
documentation/communications types. This ran the gamut of writing
notification emails about maintenance and downtime (30 minutes), to
developing IT policy documents (180 hours+) Then we could put in
performance improvement metrics (reducing turnaround time is always a good
one) based on the stuff the bean counters could understand. If I had it to
do over, I would add a set of metrics like Dori created to what I did for
daily performance.
Connie P Giordano, M A
Senior Technical Advisor/Technical Writer
Evergreen Investments

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include single source authoring, team authoring,
Web-based technology, and PDF output.

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

RE: Measuring TW Performance: From: Brasel, Russell

Previous by Author: RE: Map documentation (was CNET Editor Death Caused by aTechnicalCommunication Mistake?)
Next by Author: RE: Writing Test/clarification
Previous by Thread: RE: Measuring TW Performance
Next by Thread: Re: Measuring TW Performance

What this post helpful? Share it with friends and colleagues:

Sponsored Ads