Re: Release notes, customer support and product managers

Subject: Re: Release notes, customer support and product managers
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "Carrie Baker" <carriebak -at- gmail -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 11 Jan 2007 08:03:25 -0800

You need to find out whether the customer support manager's statement that he had final approval of the release notes is
official or just his opinion. If it is official, than "as far as you
are concerned" is irrelevant, and and if they and the product managers disagree you (or your manager) need to get them together so they can duke it out. If one of these people *is* your manager, that person needs to grow a spine, take on the other and get him off your back.

Gene Kim-Eng




----- Original Message ----- From: "Carrie Baker" <carriebak -at- gmail -dot- com>

I feel that the Release notes turned into a free for all. As far as I
am concerned the Product Managers have final approval for this
document. I can't take comments from all and sundry. What do you
suggest I do to prevent this happening next time?

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References:
Release notes, customer support and product managers: From: Carrie Baker

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