Re: Documenting the user interface--unnecessary features?
When we started doing task-based documentation rather than just documenting every feature, button, etc., the question usually came up "What if you document all the tasks and you still haven't covered every feature?". All you good techwriters know the answer to that, but the developers were shocked to learn that if every possible task has been documented and some UI items or features weren't mentioned, by golly then maybe they're redundant / unnecessary features! Those conversations were always a lot of fun -- for me, anyway. I'm with you, Gordon, I'd argue the case. If it's in the product, and it's something users need, it should be in the doc.
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RE: Documenting the user interface--unnecessary features?: From: Gordon McLean
Re: Documenting the user interface--unnecessary features?: From: Beth Agnew
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