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I'm developing a Documentation Request system at my new job, since I am
supporting several departments that will say that they're project takes
I've written the policy and procedure, but I need something objective to
measure a request's priority. My idea was something along these lines:
Go Live Date
1 week = 5 points
4 weeks = 3 points
Test Environment set up = 1 point
Not set up = -1 point
You get the idea. This way I can show the requester and my boss how a
request was weighted, and thus place in the Documentation Request Queue.
Sharon from TOL (the other list) remembered that JoAnn T. Hackos created
something like this in her book Managing Your Documentation Projects. I'm
fairly certain that I own this book, but it's still packed away with my
other books (think final scene in Raiders of the Lost Ark):
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