Knowledge Base Vs. FAQs

Subject: Knowledge Base Vs. FAQs
From: Judith Hurtado <jerhurtado -at- yahoo -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 20 Feb 2007 06:00:56 -0800 (PST)

The Tech Pubs team in my office is trying to spread their wings into other areas. We are looking into creating FAQs or a Knowledge Base for our clients. Can anyone tell me what the difference is between the two? What are the plusses and minuses of each? I'm not sure what software or database we are going to use for this, so if anyone has any suggestions about software and databases I'm open for suggestions about that too.

?You cannot teach a person anything; you can only help him find it within himself.? - Galileo


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