RE: Knowledge Base Vs. FAQs

Subject: RE: Knowledge Base Vs. FAQs
From: "Dori Green" <dgreen -at- associatedbrands -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 20 Feb 2007 10:09:33 -0500

FAQs are organized in a Q&A format, usually organized by the question.

A knowledge base is usually organized by subject, with the distraction of a

I usually build one from the other and include both.

Dori Green


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Knowledge Base Vs. FAQs: From: Judith Hurtado

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