RE: Knowing what offends the audience (was Geoff Lane's "arrogant PCbunch"

Subject: RE: Knowing what offends the audience (was Geoff Lane's "arrogant PCbunch"
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 15 Mar 2007 11:01:58 -0400

Ha-ha. But seriously, don't you *ever* try to find out what works and
what doesn't in your documentation?

It's not easy to get useful feedback. But at least once, someone should
look at the cost of getting it, as opposed to the cost of *not* getting
it.

> -----Original Message-----
> From: Kevin McLauchlan
> Sent: Thursday, March 15, 2007 10:48 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Knowing what offends the audience (was Geoff Lane's
> "arrogant PCbunch"
>
> My audience is engineers and technicians and developers
> around the world, at least half of whom have English as
> their second or third language. I've met a small handful who
> have visited us, over the years. For the other 99.9%, I'll
> never meet them or correspond with them.
>
> I'm not sure quite how I'd go about determining that some of
> them are offended by white space and numbered lists (both of
> which I shamelessly use in my docs).
>

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References:
Knowing what offends the audience (was Geoff Lane's "arrogant PC bunch": From: Kevin McLauchlan

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