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>In defense of that approach (both for documentation and programming), I
>might say that even in cases where there's a full team of professional
>reviewers and/or testers, the outcome doesn't seem (to me) to vary a
>whole helluva lot.
Well you can't see a problem that doesn't happen. So you can't really say what difference the QA makes. I took a usability testing class with several tech writers that worked for a very lage bank. They were in the class partly because of a recent product release the bank made with no QA. It was a customer relations nightmare, so the bank went on a usability testing and QA quest. They paid dearly for that little bit of penny pinching.
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