Re: Policies & procedures

Subject: Re: Policies & procedures
From: "Chris Blanc" <technical -dot- communications -at- gmail -dot- com>
To: "Nancy Allison" <maker -at- verizon -dot- net>
Date: Thu, 26 Apr 2007 13:17:00 -0500

> I'm trying to figure out if my experience of writing administrators' guides is relevant to writing policies and procedures, or if I'll be totally out of the running for this job.
> If you've written documentation for software/hardware as well as policies and procedures, how would you describe the differences between these two areas?

In software documentation, you are describing how the user can do a
certain function, with ambiguity as to how they approach it. With
policies and procedures, you are describing approach, and assuming
method will be a product of the skillsets users have. It's the same
skill, but different vocabulary, and a different approach. You seem to
think fast on your feet, so it will probably be fun.

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Policies & procedures: From: Nancy Allison

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