RE: Most illogical documentation

Subject: RE: Most illogical documentation
From: "Dori Green" <dgreen -at- associatedbrands -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 2 Jul 2007 08:38:34 -0400

Richard Combs wrote:

I once worked at a place where you weren't allowed to call IT, you had
to request help via email.


Same here. We have an IT guy on-site but we can't even ask him if we can ask him our question or if we need to e-mail it to the anonymous "IT" address. He won't answer, then we get an e-mail scolding us for asking him instead of sending the e-mail to IT. They have all of these intricate procedures but have not distributed them (or made them available) to anybody else.

Yes, boys and girls, I am living in Shelfware Land and they don't want to change. This is going to be an ongoing story.

Supposedly the plan in IT is to boost efficiency by having requests go to the central IT mailbox so the job can be grabbed by the first available member of the 5-man IT team serving Toronto and Medina. Makes sense, sorta.

It would be nice if they'd sign a name to their e-mails, though. It gives a really creepy feeling that Colossus is among us when they all sign their responses "IT Department".

Sigh, weirder things have happened. Charles Forbin is alive and well and soapy. (Actor Hans Gudegast/Eric Braeden is still a main character on a soap opera.)

Dori Green

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