That's an excellent summary of the situation. We are where the rubber
meets the road as far as users are concerned, and have a different
skillset and mentality.
Any chance I get to make the product more usable for users, I will
take. That might be writing documentation, or changing the product
where they let me.
> Ditto on Geoff's comments. As a writer, I consider it part of my job
> to
> point out any areas that *may* cause problems for the end user. We
> (technical communicators) are user advocates and often see things
> differently than an engineer or programmer will.
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