.chm file not opening in Windows XP

Subject: .chm file not opening in Windows XP
From: "Kwiatkowski Richard (ST-VS/DOC-La)" <Richard -dot- Kwiatkowski -at- us -dot- bosch -dot- com>
To: "Techwr-l" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 11 Sep 2007 09:21:40 -0400

Hello All,

I use Windows 2000 and RoboHelp X5.0.2 Build (801) to create a small
HTMLHelp (.chm) help file for an application. The help file opens just
fine when I run the application from my Windows 2000 machine and select
Help from the Help menu or press F1 for the context sensitive help. The
problem occurs when a developer runs the same application from Windows
XP Service Pack 2. The help file does not open from the application
(Help menu item, F1), however, if he double-clicks the .chm file it
opens fine.

I checked the Adobe website, which led me to upgrade to X5.0.2. I
thought the problem was with the pop-up blocker in XP, but we turned
that feature off and still no luck. I also checked the Microsoft website
but could not find a solution.

Any help or suggestions are appreciated.


Richard Kwiatkowski
Bosch Security Systems, Inc.
Senior Technical Writer (ST-VS/DOC-La3)
850 Greenfield Road - Lancaster PA 17601 - USA
Telephone: +1 (717) 735-6538 Fax: +1 (866) 429-5380

Mobile: +1 (862) 377-9136

richard -dot- kwiatkowski -at- us -dot- bosch -dot- com
<mailto:richard -dot- kwiatkowski -at- us -dot- bosch -dot- com>

www.boschsecuritysystems.com <http://www.boschsecuritysystems.com/>


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