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This is a cross-post with HATT; I hope that doesn't offend anyone.
We are using Flare to create compiled help and Web Help. We are just finishing a usability study related to Help, and the Search pane seems to annoy users - the "Location" and "ranking" items are not useful, plus the laundry list of results is overwhelming. I know there's an option in Flare to remove topics from Search, but is there any way to not show the Location and Ranking?
Also, we tried to work with metadata to add terms users would be looking for that are not in the topics themselves, but that doesn't seem to be possible. Does anyone have suggestions for ways to do this (add terms not in topics)? We could white text; I was looking for something less work-aroundy.
Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more. http://www.DocToHelp.com/TechwrlList
True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com
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