RE: Runtime error opening pop-up

Subject: RE: Runtime error opening pop-up
From: "Westfall, Portia L UTCFS" <portia -at- lenel -dot- com>
To: "Joe Pollock" <jpollock -at- tlcdelivers -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 19 Sep 2007 16:58:33 -0400

Your problem is my problem...literally. We also just started generating
CHM from our HPJ projects, and I can reproduce what you are seeing in
our help files as well. Thanks for pointing that out - we hadn't found
that yet :-) Unfortunately, I don't have a solution for it either. I'll
keep looking and let you know if I find something.

Also, when we mouse over a graphic in the CHM file, the filename for the
graphic is displayed. Is there a way to disable this behavior?

We had a lot of trouble getting our context-sensitive IDs to work as
well. We did finally get them to work, but there are a lot of workaround
steps we have to do when we generate the outputs in order to have them
brought up correctly in our application. If you have context-sensitive
help IDs I'd be curious to hear how that went for you.

Kind regards,

-----Original Message-----
From: techwr-l-bounces+portia=lenel -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+portia=lenel -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf
Of Joe Pollock
Sent: Wednesday, September 19, 2007 3:49 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Runtime error opening pop-up


I am using RoboHelp X5 HTML.

We have just converted to CHM output vs HLP. Our QA group discovered
that on the "first attempt to open" if a pop-up link is "quickly"
double-clicked a Runtime error displays advising "Access is denied."
After that you cannot force the error. The pop-up works.

If on your first attempt to open the pop-up you click normally, the
pop-up works and you cannot force the error after that.

Any suggestions would be greatly appreciated.


Joe Pollock
Technical Writer
The Library Corporation
E-mail: jpollock at tlcdelivers dot com

Create HTML or Microsoft Word content and convert to Help file formats or
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True single source, conditional content, PDF export, modular help.
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Runtime error opening pop-up: From: Joe Pollock

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