Persona-based design, documentation and testing

Subject: Persona-based design, documentation and testing
From: Chris Borokowski <athloi -at- yahoo -dot- com>
To: techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 20 Sep 2007 06:39:40 -0700 (PDT)

Instead of designing the UI around the system's evolving internal
functions, the UI is instead designed around a discrete set of user
goals. The persona shapes the UI design, because at each stage in the
scenario you'd ask: "What would Alice do next?" or "How would she
respond to this?"

A common mistake is to define loads of personas, in the belief that
you're doing comprehensive behavioural analysis. In fact, the fewer the
personas the better, because then you'll end up with a more focused

The first part of the article is muddled, but when it picks up steam it
makes a good point about how we think about the users we code for or
write for.
technical writing | consulting | development

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