Change Control for Documentation

Subject: Change Control for Documentation
From: Beth Agnew <Beth -dot- Agnew -at- senecac -dot- on -dot- ca>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 30 Nov 2007 07:44:36 -0500

What change control methods do you use for documentation in your
organization? In draft stages, I incorporate feedback, corrections and
changes into subsequent drafts, but as we get closer to deadline, I
typically go to a "bug priority" method that parallels those used in
software development. Anything considered a "showstopper", in that it
would cause the user trouble if left unchanged in (or left out of) the
final manual gets immediate attention and may even affect release date.
Other changes that are important but not particularly urgent may get
into the current manual or be prioritized for the next edition,
depending on how close we are to release. Nice-to-haves are incorporated
into the next version of the documentation.

I'm sure there are variations on the above. What have you found to work
in your shop?

Beth Agnew
Professor, Technical Communication
Seneca College, Toronto


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