Research about how online users use a Table of Contents

Subject: Research about how online users use a Table of Contents
From: Lisa Salas <Lisa -dot- Salas -at- microsoft -dot- com>
To: "'techwr-l -at- lists -dot- techwr-l -dot- com'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 22 Jan 2008 09:55:02 -0800

Hello All,
I am tasked with having to rework my online content so that it can be more easily used. I am specifically reworking the "Table of Contents" - and yes, I already know that 95% of all users don't actually use the online Table of Contents but merely run a search and read the Titles and Abstracts from the search results list.

I'd like to know if y'all know of any current research done on how online users interact with a Table of Contents.

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