RE: know your ... who?

Subject: RE: know your ... who?
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 20 Feb 2008 10:20:32 -0500

> -----Original Message-----
> From: Combs, Richard [mailto:richard -dot- combs -at- Polycom -dot- com]
> Sent: Tuesday, February 19, 2008 16:35

[...]
> I've learned about my audience from technical support staff, field
> engineers, and sales engineers, and just from studying the nature of
> their operations. Admittedly, it's not perfect and we're all aiming at
a
> moving target. Recently, one of our senior support people informed us
> that a customer was using Feature X in a clever and interesting way
that
> bore no relationship to what we were thinking when designing (and
> documenting) it. Hmm...
>
> Stuff like that keeps things interesting, don't you think?

It's what I live for, job-wise, these days.

Kevin
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References:
know your ... who?: From: McLauchlan, Kevin
RE: know your ... who?: From: Combs, Richard

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