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> I've learned about my audience from technical support staff, field
> engineers, and sales engineers, and just from studying the nature of
> their operations. Admittedly, it's not perfect and we're all aiming at
> moving target. Recently, one of our senior support people informed us
> that a customer was using Feature X in a clever and interesting way
> bore no relationship to what we were thinking when designing (and
> documenting) it. Hmm...
> Stuff like that keeps things interesting, don't you think?
It's what I live for, job-wise, these days.
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