Re: know your ... who?

Subject: Re: know your ... who?
From: "Pro TechWriter" <pro -dot- techwriter -at- gmail -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
Date: Tue, 19 Feb 2008 17:01:32 -0600

On Feb 19, 2008 2:42 PM, McLauchlan, Kevin <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>

> <Snip>
> How do you writerly folk, who work for companies that make esoteric,
> tens-of-thousands-of-dollars-per-unit products for technical users who
> live on the other side of the world, ever manage to become intimately
> acquainted with those users and their documentation needs?
> Just curious.
> Kevin
Hi Kevin:

I feel your pain, been there more often than not.

If you are fortunate enough to work where there are people who train users,
or if your company has tech support folks who support the software: Talk to
THEM. They can help you. :-) Ask their opinions; let them know you value
them, and the users they talk to.

My $.02 based on my experience.

- PT

"Life is short, but there is always time enough for courtesy."
- Ralph Waldo Emerson

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know your ... who?: From: McLauchlan, Kevin

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