reporting testing

Subject: reporting testing
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 2 Apr 2008 11:02:45 -0400

This is just for you folks who document software and hardware/software

This is just hypothetical for now... of course...

Does your testing department test your product on the supported OS
platforms "nekkid", or do they use (for example) VMWare for convenience?

If they use (say) VMWare to test (say) several Windows versions, Linux
versions, Solaris x86 versions, and so on, do you list in your published
documentation that the product was tested on the OS or on the
OS-under/over-VMWare? Or do you just ignore that "issue" and simply
report that a platform is supported or not?

What happens when customers begin demanding that you explicitly support

If you are already testing using VMWare for convenience, do you just add
a "yes" or checkmark for VMWare, or do you now have to differentiate....
oh my head.... ?

In the end, it's not an ethical issue because we support what we
support, and we are on the hook to make something work if it is found
not to work. I'm just looking to get a feel for how it's handled by the
rest of the documentation world. I suspect that it's simply not an
issue for most, but I thought I'd inquire.


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