Interim UPDATE: RE: WebHelp and Firefox 3 beta

Subject: Interim UPDATE: RE: WebHelp and Firefox 3 beta
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 8 Apr 2008 12:46:26 -0400

Last week, McLauchlan, Kevin was heard to blurt:

> I know this is still beta, and I'm not going to worry about it until
> it's released, but one of our field guys reports that my WebHelp
> (prepared in Madcap Flare) is broken for Firefox 3 beta. He says the
> startpage just shows a bunch of empty blocks.
> The same help works fine on current and previous Firefox, Opera, and
> 6. Even seemed ok on Konqueror the one time I checked.
> Anyway, I'll download and start messing with it next week, but
> this a heads-up for all you WebHelp folks.

A Madcap representative checked in with me and reported that, while they
had received a (very) few alerts of a similar problem, they could not
reproduce it themselves.

After I sent him some source files, a Madcap tech was able to reproduce
the problem (so it's not all in my head... :-)
So far, there hasn't been time to isolate the cause and provide a fix,
but it's early days yet.

Meanwhile, as I idly speculate what weirdness I'm doing that others are
not, I wonder:
How many of you Flare users are:

a) creating WebHelp
b) doing it from Flare projects that were imported from RoboHelp back
when Flare was version 1.x??

I have absolutely nothing on which to base such speculation, so don't
give it any weight. Madcap will eventually pronounce on what they find.
Still, I'm curious.


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WebHelp and Firefox 3 beta: From: McLauchlan, Kevin

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