Re: Writing Corrective Actions for customers?

Subject: Re: Writing Corrective Actions for customers?
From: Ned Bedinger <doc -at- edwordsmith -dot- com>
To: Michael West <WestM -at- conwag -dot- com>
Date: Tue, 22 Apr 2008 00:29:45 -0700

Michael West wrote:
> Ned Bedinger wrote on 22/04/2008 10:00:34 AM:
>> Where one gets off dumping on people who preserve their freedonm in this
>> regard is something you'll have to explain to me, unless your egregious
>> offensiveness is intended. You three sound like unreconstructed
>> bottom-feeders and tyrants.
> I'm a tyrant because I think it reasonable to assign a tech communications
> task to a tech communicator?

No. I imagine that if you had responsibility for assigning that task to
a tech writer, it would be pretty well vetted for any obvious
impediments before ou did.

The tyrany is in the assumption that calling it a letter makes it just a
letter. Consider, in the litigious States where I live, a major
drive-through fast-food chain was sued royally for serving their coffee
too hot--a hapless motorist got scalded when the coffee spilled on his
shirt, and while no other damage occured, he sued and the jury awarded
big bucks.

That's the kind of issue that leaps to mind for me when I picture
myself dabbling in Consumer complaints correspondence, unless it is my
line of work. It seems to be something of a Wild West frontier where an
innocuous consumer complaint can go nova in a courtroom. I'd be careful
about getting into it myself, not out of irrational fear,
unadventurousness, or small-mindedness, but because I don't know
anything about the parameters, while significant ones apparently do
exist, in some settings.

But of course, maybe not in the setting in the question. I have no way
of knowing that.



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Re: Writing Corrective Actions for customers?: From: Michael West

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