Re: Writing Corrective Actions for customers?

[Ned Bedinger <doc -at- edwordsmith -dot- com>]

Michael West wrote:
> Ned Bedinger wrote on 22/04/2008 10:00:34 AM:
> 
>> Where one gets off dumping on people who preserve their freedonm in this 
> 
>> regard is something you'll have to explain to me, unless your egregious 
>> offensiveness is intended.  You three sound like unreconstructed 
>> bottom-feeders and tyrants.
> 
> I'm a tyrant because I think it reasonable to assign a tech communications 
> task to a tech communicator?

No.  I imagine that if you had responsibility for assigning that task to 
a tech writer, it would be pretty well vetted for any obvious 
impediments before ou did.

The tyrany is in the assumption that calling it a letter makes it just a 
letter. Consider, in the litigious States where I live, a major 
drive-through fast-food chain was sued royally for serving their coffee 
too hot--a hapless motorist got scalded when the coffee spilled on his 
shirt, and while no other damage occured, he sued and the jury awarded 
big bucks.

  That's the kind of issue that leaps to mind for me when I picture 
myself dabbling in Consumer complaints correspondence, unless it is my 
line of work. It seems to be something of a Wild West frontier where an 
innocuous consumer complaint can go nova in a courtroom. I'd be careful 
about getting into it myself, not out of irrational fear, 
unadventurousness, or small-mindedness, but because I don't know 
anything about the parameters, while significant ones apparently do 
exist, in some settings.

But of course, maybe not in the setting in the question. I have no way 
of knowing that.



.


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