Looking for Helpful COTS Vendors

Subject: Looking for Helpful COTS Vendors
From: "Osborne, Mark *" <mark -dot- osborne -at- fda -dot- hhs -dot- gov>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 15 May 2008 13:36:11 -0400

Hi Everyone,
My company is starting a new contract to create a Web portal and data
mining tool from COTS tools. I have been assigned to be the Training
Lead. As my first assignment, I have been asked to go through our list
of prospective vendors and see what I can find out about their
reputations for providing training support to customers and (even)
potential customers. The idea is that they would train me and I would
give our team and clients enough instruction to be able to evaluate the
tool. I am not allowed, at this point, to contact the vendors
themselves. I have been to their Web sites, of course, but need more
(and objective) info.
I know I'm not giving you much information to go on, but does anyone
have any suggestions as to an approach?
Mark A. Osborne

Technical Writer
PSI AERPS Contract
301.770.9299 (AERPS), 240.364.4414 (cell)


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