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Subject:Re: paying for docs From:voxwoman <voxwoman -at- gmail -dot- com> To:"Erika Yanovich" <ERIKA_y -at- rad -dot- com> Date:Wed, 21 May 2008 07:09:11 -0400
when I worked at Big Telecom, at first, I believe we did charge for manuals
(they had a part number and were stocked at the warehouse with all the
equipment) if they were not part of an equipment purchase.
I have also seen CD-ROMs with *all* the company's documentation for sale on
eBay (by people who were not part of Big Telecom). Of course, I notified our
legal department (and eBay), but I don't know if anything came of that.
On Wed, May 21, 2008 at 1:05 AM, Erika Yanovich <ERIKA_y -at- rad -dot- com> wrote:
> Dear all,
> I'm interested to find out whether the companies you work for charge for
> specific (not off-the shelf) docs provided to clients before they buy
> the products. What happens if the clients get the docs and then don't
> buy anything? Is this included in the cost of doing business? What about
> other services they ask for before they buy?
> All answers appreciated, especially from the telecom sector.
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