RE: paying for docs

Subject: RE: paying for docs
From: "Stephen Arrants" <steve -at- mbfbioscience -dot- com>
To: "Erika Yanovich" <ERIKA_y -at- rad -dot- com>, "techwr-l" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 21 May 2008 09:09:12 -0400

We don't charge if a potential customer wants to see the print and/or online documentation before buying. Our software is for a very small, specialized market (neuroscientists and stereologists). Our software (with associated hardware) can cost between $25000 and $200000, so the $13 it costs us to print a manual is tiny compared to the other costs. We also will do custom programming for a customer (and the change or feature then becomes part of the regular software) and include documentation on that. We will also do a pilot study for them using a subsidiary of our company--say, an optical fractionator study and charge them for it.


--
Steve Arrants   steve -at- mbfbioscience -dot- com
Writer
MBF Bioscience  (Microbrightfield, Inc.)
+1.802.288.9290 ext: 124
www.mbfbioscience.com



Erika Yanovich asks:
> Dear all,
>
> I'm interested to find out whether the companies you work for charge
> for
> specific (not off-the shelf) docs provided to clients before they buy
> the products. What happens if the clients get the docs and then don't
> buy anything? Is this included in the cost of doing business? What
> about
> other services they ask for before they buy?
>
> All answers appreciated, especially from the telecom sector.
>
> TIA
>
> Erika
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.


References:
paying for docs: From: Erika Yanovich

Previous by Author: RE: Tech Writer Lawsuit
Next by Author: RE: Tech Writer Lawsuit
Previous by Thread: Re: paying for docs
Next by Thread: Re: paying for docs


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads