RE: Usability - any experiences or processes to share?

Subject: RE: Usability - any experiences or processes to share?
From: Paul Hanson <phanson -at- Quintrex -dot- com>
To: "'mary_arrotti -at- yahoo -dot- com'" <mary_arrotti -at- yahoo -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 23 May 2008 10:25:06 -0500

I would subscribe to Jared Spool's newsletter - information is available here:

I subscribed after listening to his session at WinWriters 2007. The newsletter is very informative and will give you some ideas re: what areas you should focus upon.

Paul Hanson
Technical Writer
RoboHelp ACE -
Quintrex Data Systems
email: phanson at

-----Original Message-----
From: Mary Arrotti
Sent: Friday, May 23, 2008 10:19 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Usability - any experiences or processes to share?

I'm part of a new usability team at my company. We're tasked with improving the usability of our web-based platform. We're still at the early stage (just had our second mtg). And we're still looking to define exactly how &amp; what we need to accomplish (no small effort).
If anyone has been involved with a similar process or is part of an organization that has gone through a similar effort - I would love to hear from you. If you could contact me off-line, I would really appreciate it. I'll be happy to share any info I get or develop&nbsp;that may be of use to the list.
Much thanks,


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Usability - any experiences or processes to share?: From: Mary Arrotti

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