RE: "always read and follow the instructions"

Subject: RE: "always read and follow the instructions"
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "Keith Hood" <klhra -at- yahoo -dot- com>, "Gene Kim-Eng" <techwr -at- genek -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 3 Jun 2008 14:02:24 -0400

How about listing the possible consequences in increasing order of

"To prevent injury, death, or liability..." <gdr&h>

- Kevin

> ----- Keith Hood wrote-----

> In a situation like that, I think it should read "To
> prevent death or injury, you must..." Give them that
> reason right up front, and they're more likely to pay
> serious attention to the instructions.
> --- Gene Kim-Eng <techwr -at- genek -dot- com> wrote:
> > In situations where your products can kill their
> > users
> > if not operated correctly it is often SOP to say
> > "read
> > and follow" because you want the users to read the
> > procedures in their entirety before attempting to
> > perform them rather than just following them blind
> > (because it's entirely possible to follow a set of
> > steps
> > without having first learned them)..


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Re: "always read and follow the instructions": From: Gene Kim-Eng
Re: "always read and follow the instructions": From: Keith Hood

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