Knowledgebase software recommendations?

Subject: Knowledgebase software recommendations?
From: "Leonard C. Porrello" <Leonard -dot- Porrello -at- SoleraTec -dot- com>
To: "Tech Whirlers" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 8 Jul 2008 11:29:30 -0700

I've been tasked with creating a knowledge base, and I'd be grateful for
any recommendations or advice anyone might have. I searched the Techwr-l
archives and found only one useful lead.

Following are the requirements. I've broken them into two categories:
"Necessary" and "Nice to have".


1. Runs on Bluehost (a web hosting service that supports Apache,
JavaScript, DHTML, PHP 5, Perl, Ruby, MySQL, PostgreSQL)
2. Has an internet based editing interface that enables users to
open a browser, navigate to the URL, and create or edit a section
3. Supports multiple authors (though not necessarily
4. Supports editorial review prior to public release (unlike, say,
Wikipedia, in which any changes you make to a page are published as soon
as you save the page)
5. Supports printing of individual sections
6. Search
7. Full control over who is authorized to edit (unlike, say,
Wikipedia, which anyone can edit)
8. Topic creation and sorting by software version

Nice to have

1. Free
2. Cascading style sheets so that I can customize the look
3. Easy to implement and maintain

Many thanks in advance.



Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity!

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.


Previous by Author: RE: Never lead with a graphic
Next by Author: RE: Never lead with a graphic
Previous by Thread: RE: Annoyed with Tech Smith
Next by Thread: Re: Knowledgebase software recommendations?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads