Re: Knowledgebase software recommendations?

Subject: Re: Knowledgebase software recommendations?
From: Jay Maechtlen <techwriter -at- covad -dot- net>
To: "Leonard C. Porrello" <Leonard -dot- Porrello -at- SoleraTec -dot- com>
Date: Fri, 11 Jul 2008 09:14:34 -0700

Leonard C. Porrello wrote:
> I've been tasked with creating a knowledge base, and I'd be grateful for
> any recommendations or advice anyone might have. I searched the Techwr-l
> archives and found only one useful lead.
> Following are the requirements. I've broken them into two categories:
> "Necessary" and "Nice to have".
> Necessary
> 1. Runs on Bluehost (a web hosting service that supports Apache,
> JavaScript, DHTML, PHP 5, Perl, Ruby, MySQL, PostgreSQL)
> 2. Has an internet based editing interface that enables users to
> open a browser, navigate to the URL, and create or edit a section
> 3. Supports multiple authors (though not necessarily
> simultaneously)
> 4. Supports editorial review prior to public release (unlike, say,
> Wikipedia, in which any changes you make to a page are published as soon
> as you save the page)
> 5. Supports printing of individual sections
> 6. Search
> 7. Full control over who is authorized to edit (unlike, say,
> Wikipedia, which anyone can edit)
> 8. Topic creation and sorting by software version
> Nice to have
> 1. Free
> 2. Cascading style sheets so that I can customize the look
> 3. Easy to implement and maintain

Some Wikis have these features- they are settings or configurations
editorial review prior to public release
Full control over who is authorized to edit

Wikipedia is configured as it is to encourage participation. I'm pretty
sure MediaWiki can be configured as you specify.

Sharepoint could also do what you ask, but it lives on Windoze servers.

What Wikis does Bluehost offer?

Jay Maechtlen
626 444-5112 office
626 840-8875 cell

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity!

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Knowledgebase software recommendations?: From: Leonard C. Porrello

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