Re: Annoyed with Tech Smith

Subject: Re: Annoyed with Tech Smith
From: "Henry J. Wicko II" <henry -dot- wicko -at- gmail -dot- com>
To: Lauren <lauren -at- writeco -dot- net>
Date: Tue, 8 Jul 2008 15:47:50 -0400

Lauren's $10 comment makes me think of the $10 upgrade/insurance plan
TechSmith offers. I purchased v8 last year and took the $10 insurance
plan. When v9 came out after my year was up and I renewed my upgrade fee, I
would have had to pay full price for the upgrade had I not kept the annual
insurance, and instead I got the upgrade for free. I found it kinda nice
when techSmith emailed me a download link via email telling you that you're
eligible for a free upgrade.

Notably, my employer has had v8 for 2 months with a suite of 10 licenses and
now v9 is out and I am not sure if they can get the free upgrade as I did
not make the purchase myself.

Myself, personally, I recommend the extra $10, and is at least worth
thinking about it when purchasing SnagIt for the first time.


On Tue, Jul 8, 2008 at 2:44 PM, Lauren <lauren -at- writeco -dot- net> wrote:

> Did the $39.95 software advertisement have an expiration date? They kind
> of
> have to honor the written price that you were given, otherwise, it is an
> enticement, like a "bait and switch," that is sort of not legal.
> After reading responses to this post, I see that there is a new version of
> Snag-It available that costs more. This should not be an issue because you
> have the software, you just need the key to continue using it. I don't see
> why their new version should interfere with your ability to get a key for
> the old one.
> See if you can get a printout of the advertised price that you have, either
> print a purchase form or a screen capture. (It's an irony if you can't do
> that because your Snag-It license expired.) You can email the printed
> price
> (or let them know that you have a copy) to their ordering support email
> address (or their web form) and tell them that you expect them to honor the
> price. They should sell the key to you for the $39.95 without much hassle.
> If you pay $49.95, you probably will not get your $10 back, but you should
> get a key to the new version. Michigan law (the location of TechSmith)
> permits consumers to get a refund of overcharge for mis-priced merchandise,
> but I don't know if this law extends to online sales. If TechSmith gives
> you a hassle about the price, then you can contact the Michigan Attorney
> General's office. That may be a bit much for $10, but it is a convenient
> online form.
> Lauren
> | "Just because there isn't a solution, that doesn't mean you can't find
> one" |

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Annoyed with Tech Smith: From: Rob Domaschuk
RE: Annoyed with Tech Smith: From: Lauren

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