CD versus printed documentation

Subject: CD versus printed documentation
From: "Vint, Abigail \(Innovatia\)" <Abigail -dot- Vint -at- innovatia -dot- net>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 11 Sep 2008 11:10:19 -0300

Hi there,

I'm currently doing some work for a consumer product company that is
very focused on the usability and the user experience. They are in the
process of making some decisions about the packaging for their product
and I am trying to find some research that has been done on the user
experience and documentation.

Does anyone know of any studies or research that talk about the best
user experience when it comes to documentation in a box? Do users want
printed materials? Do users want a CD with interactive materials? Do
they want both? Are there other websites or sources you can recommend to
find this information?

Our client is not necessarily interested in the cost-saving factor at
this stage - they are trying to determine what is best for the user and
are looking for research to back this recommendation up.

Thank you

Abigail Vint

Abigail Vint

Senior Technical Writer



abigail -dot- vint -at- innovatia -dot- net


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