Re: Screen captures (was RE: TECHWR-L Digest, Vol 35, Issue 14)

[Rob Hudson <caveatrob -at- gmail -dot- com>]

 >>Real-world business results trump "research" every time.

How does one measure success in technical writing and documentation in 
the "real world"? Do many companies conduct usability studies on the 
help file, or do they assume that users are proficient because of the 
help file?

I guess I'm asking whether real-world business uses "research," 
research, or another method to determine the efficacy of help.
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