RE: Screen captures (was RE: TECHWR-L Digest, Vol 35, Issue 14)

Subject: RE: Screen captures (was RE: TECHWR-L Digest, Vol 35, Issue 14)
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "Rob Hudson" <caveatrob -at- gmail -dot- com>, "Boudreaux, Madelyn (GE Healthcare, consultant)" <Madelyn -dot- Boudreaux -at- ge -dot- com>
Date: Wed, 17 Sep 2008 09:17:56 -0400


> -----Original Message-----
> From:
techwr-l-bounces+kevin -dot- mclauchlan=safenet-inc -dot- com -at- lists -dot- techwr-l -dot- com
>
> >>Real-world business results trump "research" every time.
>
> How does one measure success in technical writing and documentation in
> the "real world"? Do many companies conduct usability studies on the
> help file, or do they assume that users are proficient because of the
> help file?
>
> I guess I'm asking whether real-world business uses "research,"
> research, or another method to determine the efficacy of help.

Real-world business uses:

Did you get it out the door on time?
Did you get it done while also having time to do all your other
projects?
Did we get more/fewer calls to Customer Support after the current
release hit the street?

- Kevin
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Follow-Ups:

References:
RE: TECHWR-L Digest, Vol 35, Issue 14: From: Michael West
Screen captures (was RE: TECHWR-L Digest, Vol 35, Issue 14): From: Boudreaux, Madelyn (GE Healthcare, consultant)
RE: Screen captures (was RE: TECHWR-L Digest, Vol 35, Issue 14): From: Michael West
RE: Screen captures (was RE: TECHWR-L Digest, Vol 35, Issue 14): From: Boudreaux, Madelyn (GE Healthcare, consultant)
Re: Screen captures (was RE: TECHWR-L Digest, Vol 35, Issue 14): From: Rob Hudson

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