Re: Robohelp to webhelp

Subject: Re: Robohelp to webhelp
From: Rick Stone <rstone75 -at- kc -dot- rr -dot- com>
To: Jodie Gilmore <jgilmor -at- pacifier -dot- com>
Date: Tue, 16 Sep 2008 18:36:56 -0500

Hi Jodie

One might conclude that the client simply failed to install all the
files on on the server. Perhaps they looked at the WebHelp swarm and
thought only part of it was needed.

Unfortunately there are more questions here than answers.

* What is the output? (WebHelp, FlashHelp, WebHelp Pro, FlashHelp Pro,
something else?)
* What is the server? (IIS, Apache, RoboHelp Server?)
* What do the server logs show? Any errors?

Cheers... Rick :)

Jodie Gilmore wrote:
> Hi. I have generated WebHelp from my RoboHelp project -- no errors.
> It displays just fine and dandy on my machine.
> I zipped up all the files and sent the webhelp project to my client, who
> unzipped (saving directory/subdirectory structure) and installed the files
> on the website, linking to the webhelp start page.
> Although the webhelp displays great on my machine, when you access it from
> the web, the TOC, Index, and Search tabs are BLANK. :( Does anyone have
> experience as to why this would be happening?
> __________________________________
> Jodie Gilmore
> Fulcrum Communications, LLC
> Washougal, WA

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RE: Screen captures (was RE: TECHWR-L Digest, Vol 35, Issue 14): From: Hemstreet, Deborah
Robohelp to webhelp: From: Jodie Gilmore

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