RE: customer feedback on documentation

Subject: RE: customer feedback on documentation
From: quills -at- airmail -dot- net
To: "Chris Vickery" <cvickery -at- arenasolutions -dot- com>, "Caroline Tabach" <caroline -dot- tabach -at- gmail -dot- com>, "techwr-l List" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 18 Sep 2008 12:49:09 -0500

The only time I have ever had customer feedback is when I had our
training people ask students what they thought of the documentation.
It seemed to be at a time and place where it was convenient for them.


At 10:39 AM -0700 9/18/08, Chris Vickery wrote:
>In the preface of my documents I add a section advising customers to
>contact us if they have any feeback on the manual or the application
>itself. Of course, we're a web app, so it's easy to contact us. But you
>could include a mailto link in a PDF.

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customer feedback on documentation: From: Caroline Tabach
RE: customer feedback on documentation: From: Chris Vickery

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