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I don't think I've seen anything to equal the Hackos/Stevens book,
but you might want to take a look also at _Is the Help Helpful?_ by
Jean Hollis Weber. It may be that you can extrapolate something
useful from it.
There's not too much out there on online help, it seems. For doc in
general, I like also _Developing Quality Technical Information_,
Hargis et al. Are you familiar with that one?
At 4:34 PM +0100 9/24/08, Damien Braniff wrote:
>We have established standards for our docs but the online help isn't
>quite so tied down and we're looking at updating/rewriting the
>corporate standard for that and wondered if anyone could recommend
>any good reference books/sites.
>I have the Hackos/Stevens book which is still very relevant I think
>plus a mish-mash of other info on help but I'm looking to get as
>broad a view before we get into it fully. Any/all suggestions
>Sr. Technical Writer
>damienb -at- asg -dot- com
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