Re: Madcap Flare and Firefox 3

Subject: Re: Madcap Flare and Firefox 3
From: beelia <beelia -at- gmail -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
Date: Mon, 5 Jan 2009 19:14:01 -0800

Kevin,

This sounds exactly like the "Search Hang" bug that I filed with Madcap some
time ago. It's not fixed yet.

The search session terminates and hangs because of a problem with the Search
Filter Set feature, which I've never used. The process is unsuccessfully
looking for a file called "Filters.xml", which does not exist if you haven't
defined a filter set.

To patch this problem, every time I do a build, I drag an empty
"Filters.xml" file into the Data folder (under Output) after the WebHelp
build completes. This keeps the search from hanging because the file,
although it is empty, is found, so the session termination does not occur.

Because my help is part of the application, I then submit the patched set of
output files to the build via Perforce.

Hope this helps.

Bee


On Mon, Jan 5, 2009 at 12:50 PM, McLauchlan, Kevin <
Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:

>
> I was just reviewing my WebHelp with Firefox 3.0.5 on Win XP Pro X64,
> when I noticed that the Search function cannot be invoked. Click the
> "Search" tab in the accordion menu, and a frozen "LOADING" progress bar
> just sits there forever.
>
> Didn't we already have that fixed, months ago? Firefox says there are
> no new updates pending, so . . .
>
> Anybody else makin' WebHelp? Is Firefox 3 working OK for you?
>
> I don't see the problem on my old machine that still has Firefox 2.
>
> IE7 works fine.
>
> Safari 3.2.1 works fine, but it does display the lower half of a bogus
> horizontal scroll-bar at the top of the accordion menu - which the other
> browsers do not.
>
> Opera? Wish I could tell you, but I can't get through to their download
> site, today (that might be just somebody goofing with our company
> network, though).
>
> - Kevin
>
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References:
Madcap Flare and Firefox 3: From: McLauchlan, Kevin

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